Call us on: 01635 269 800

Complaints

At Rethink Your Office, we’re committed to providing exceptional service and the highest quality new and used office furniture in London. Your satisfaction is at the heart of everything we do, and we believe in the power of your feedback to help us improve and serve you better.

How to Submit a Complaint or Feedback

We understand that sometimes things might not go as planned, and you may feel the need to share your concerns or feedback with us. Depending on what your issue is, whether you want to discuss the warranty and refunds policy or a different inquiry, our team is always ready to help. We encourage you to let us know how we can make your experience better. Here’s how you can reach out:

  • Email Us: Send your feedback or complaint to our dedicated customer service team at complaint@rethinkyouroffice.co.uk. We aim to respond to all emails within 48 hours.
  • Call Us: Prefer to speak to someone directly? Our customer service team is available at 01635 269 800 from Monday to Friday, 9am to 5pm.

are your concerns or feedback with us. Depending on what your issue is, whether you want to discuss the warranty and refunds policy or a different inquiry, ourteam is always ready to help. We encourage you to let us know how we can make your experience better. Here’s how you can reach out:

Email Us: Send your feedback or complaint to our dedicated customer service team at complaint@rethinkyouroffice.co.uk. We aim to respond to all emails within 48 hours.
Call Us: Prefer to speak to someone directly? Our customer service team is available at 01635 269 800 from Monday to Friday, 9am to 5pm.

Our Complaints Handling Process

Upon receiving your complaint, our customer support team follow a structured process to ensure it is addressed promptly and effectively:

  1. We acknowledge receipt of your complaint within 24 hours.
  2. Your complaint is reviewed by our customer service team to understand the details and the nature of the issue.
  3. We may contact you for further information or clarification.
  4. A thorough investigation is conducted to find a fair and reasonable solution.
  5. We aim to resolve complaints within 7 working days. However, if more time is required, we will keep you informed of our progress.

Your Feedback Makes Us Better

We see every complaint and piece of feedback as an opportunity to improve. Whether it’s about our service, the quality of our products, or your overall experience, we want to hear from you. It’s your insights that empower us to deliver the best possible service and continue to enrich the office environments of London with top-quality, sustainable office furniture solutions.

Thank you for choosing Rethink Your Office. We value your trust and are here to support you every step of the way. Do not hesitate to reach out and forward any complaints or concerns you might have.